FTGate Ordering FAQ

This should answer any questions you have about purchasing a licence from us

What do I get when I order?

With the initial purchase of your FTGate 7 starter license, you will receive a full year of Upgrade Protection, Support and Ubeblock+ anti-spam free of charge.

Important:

Before you order, please ensure that you have downloaded and installed FTGate on the 30 day trial, and that you are satisfied that it is suitable for your purposes.

The FTGate software, which can be downloaded from this site, is the entire package for which you are purchasing a licence. It contains all the software and documentation required to fully utilise FTGate.

When you place an order with FTGate Technology you are ordering a licence to use the software. A licence will entitle you to use a single copy of your FTGate product on a single machine. FTGate Technology will supply you with a registration key that can be entered into the registration properties page of FTGate and which will subsequently enable that copy of FTGate to function.

The licence is not transferable and is subject to restrictions identified in the End User Licence Agreement (EULA) which must be accepted during the software installation, and also appears in the online documentation. By using the FTGate software product you are agreeing that you have read and agreed to the EULA.

The registration key which represents your licence will be sent to you by email to the address specified in the order form, together with an invoice for your records. If you make an error in entering the email address there will be a delay in supplying you with the registration key.

Registration of Licences

Once you have been forwarded the registration key, it is important that you register the software with us by signing in to your account and following the online registration and activation instructions. This enables you to obtain your activation key which will unlock the 30 day time-out period of the software. As a registered member you will also receive new product updates if you elect to receive them, plus free email technical support from us. We cannot provide technical support unless you have registered with us, and ensured that your Support and Maintenance Plan is current.

I want to pay by bank transfer. What do I do?

Please email sales@ftgate.com with details of your FTGate licence requirements, together with your invoice address, and you will be sent a proforma invoice and payment instructions.

We are a non-profit or educational organisation. Do you give discounts?

Because of our generous discounts, FTGate is widely used throughout the world by large numbers of schools, colleges and registered charities. You can read more here

We offer substantial discounts for non-profit and educational organisations. These only apply for FTGate licences of the following sizes: 100, 500, 1000 or unlimited mailboxes. Please contact sales@ftgate.com for pricing and ordering information. Proof of non-profit or educational status will be required at the time of ordering.

How long does it take to process my order?

We process all orders within 1 working day of receipt of order. If you have not had a reply by this time please email our sales department sales@ftgate.com. Each order will be approved by a real person before processing, due to the high level of fraud on the internet.

Please be careful when completing the order forms as a mistake in your email and fax number will cause delays in the registration key being supplied to you. If you have a fax number, please enter it on the order form, as we need it in case of email failure. If the email notification that we send is not rejected by the e-mail system we will assume that delivery has occurred correctly and will not take any further action.

How can I order in a different currency?

If you need prices in a different currency, please go to http://www.xe.net/currency where you can perform a currency translation. We only accept GB pounds sterling. If you are ordering from us directly by credit card on our secure online ordering page, then your credit card company will automatically convert the payment into your currency on your credit card statement.
If you prefer to order in your own currency, then you must order from one of our authorised resellers.

Do I need to pay VAT?

For U.K. customers, please add 20% VAT to the listed prices. For EU Customers, after 1st January 2021 the reverse charge no longer applies and all customers outside the U.K. will be responsible for accounting for any VAT due to the tax authorities in their own country.

Do I have to pay any other Taxes?

All our customers are responsible for paying any extra penalties or other taxes imposed by their own countries themselves. If in doubt check with your government import office.

How do I get a Refund?

We regret that we cannot cancel orders or issue refunds once the registration key has been issued and sent out to you by email. Please ensure that you have already tried FTGate on the free 30 day trial before ordering and that you are completely sure it is suitable for your needs.

I have a question that is not answered here, what do I do?

To ask a question that is not covered here please email sales@ftgate.com with your question, and we will be happy to help you.