If you maintain your UPSP, you will ensure that your organisation will always receive the latest version of FTGate without any additional cost during the term of the plan. You will never again have to worry about unexpected costs of keeping your mail server up to date. Providing your UPSP is up to date and you have the latest version, you will also ensure that you continue to receive the same high standards of technical support. With the initial purchase of your FTGate starter license, you will receive a full year of upgrade protection, technical support and Ubeblock+ Anti-spam free of charge.
We highly recommend that all users maintain their UPSP. Although FTGate is very easy to maintain, most of our users require security updates and technical support at some stage, and we can only assist you with updates, plus free email or forum support if you have maintained your UPSP.
Advantages of the UPSP
- Obtain continuous technical support
- Maintaining the latest updates, including security updates, new feature additions, plus bug fixes etc
- Ubeblock+ Anti-spam Service
- Ability to keep pace with changes in internet standards
- Access to new features without price restrictions
- No unexpected costs when new versions are released
Frequently Asked Questions
When does the UPSP run from ?
With the initial purchase of your FTGate starter license, you will receive a full year of upgrade protection and support free of charge. The UPSP is tied to the date of purchase of the FTGate Starter licence. After renewal the UPSP runs from 1 year from the date of purchase.
When can I purchase the UPSP ?
You can purchase the UPSP from one month before the UPSP expires and one month after the UPSP has expired. Towards the end of the UPSP period, we will send you reminders that your Upgrade Protection and Support Plan is due for renewal. The number of days left on your UPSP will also be displayed within WebAdmin in your FTGate server.
After the Upgrade Protection and Support Plan expires, you have up to 30 days in which to renew at the reduced UPSP price. After the renewal period has expired a normal upgrade price will be charged (currently 90% of the RRP). UPSP renewals will run for one year from the expiry date of the original UPSP.
What if I purchase additional mailbox licences ?
The UPSP for Additional mailbox licences will run until the original FTGate starter licence is due for renewal. The UPSP renewal price for additional mailbox licences is calculated in the same way as the UPSP for the starter licence.
How much does it cost to renew?
We will contact you with an exact price but as a guideline, the renewal is currently only 35% of the current Recommended Retail Price (RRP) of the FTGate license as long as your current Upgrade Protection and Support Plan has not expired.
Do I have to activate anything after I order?
There are no licence keys or activation procedures necessary. The whole process is automatically updated on the members web site, so after your order has been processed, there is normally nothing for you to do.
How can I tell how long I have left before I need to renew?
You can easily see how long you have remaining of the UPSP by looking at your registration page within FTGate, or by logging into your FTGate Members account and selecting Manage Licences
What happens if I don’t renew?
FTGate will continue to function normally after your Upgrade Protection and Support Plan expires; however, the UPSP must be current in order to receive additional software updates and support free of charge.
After the initial release of FTGate, all patches and updates will require your UPSP to be current. If at the end of the UPSP period you decide not to renew the plan then you will no longer be eligible for technical support or any updates or patches. Your UbeBlock+ anti-spam will also stop.