Why have you Developed the Upgrade Protection and Support Plan (UPSP)?

The FTGate Upgrade Protection and Support Plan (UPSP) has been developed in response to frequent customer requests for an inexpensive annual payment Plan which will keep their organisation always up to date with the latest supported version.

When Does the UPSP run from ?

With the initial purchase of your FTGate starter license, you will receive a full year of upgrade protection and support free of charge.
The UPSP is tied to the date of purchase of the FTGate Starter licence. After renewal the UPSP runs from 1 year from the date of purchase.

When can I purchase the UPSP ?

You can purchase the UPSP from one month before the UPSP expires and one month after the UPSP has expired.
Towards the end of the UPSP period, we will automatically send several renewal messages to the email address on the members web site, informing you that you have the option to renew the Upgrade Protection and Support Plan. The number of days left on your UPSP will also be displayed within WebAdmin in your FTGate server.

After the upgrade Protection and Support Plan expires, you have up to 30 days in which to renew at this price. After the renewal period has expired users who wish to renew their UPSP may do so during the following year at double the normal renewal price. After this time a full product upgrade price will be charged (currently 90% of the RRP). UPSP renewals will run for one year from the expiry date of the original UPSP.

What If I purchase Additional Mailbox Licences ?

The UPSP for Additional mailbox licences will run until the original FTGate starter licence is due for renewal. The UPSP renewal price for additional mailbox licences is calculated in the same way as the UPSP for the starter licence i.e. 33% of the RRP.

Is the UPSP compulsory ?

The Upgrade Protection and Support Plan is optional. FTGate will still continue to function normally after your Upgrade Protection and Support Plan term expires; however, the UPSP must be current in order to receive additional software upgrades and support free of charge.

After the initial release of FTGate5, all patches and updates will require your UPSP to be current. If at the end of the UPSP period you decide not to renew the plan then you will no longer be eligible for technical support or any updates or patches. You will also be unable to use the UBEBlock+ anti-spam enhancements.

Can FTGateOffice and FTGatePro users buy the UPSP ?

No. The UPSP is only offered to FTGate4 and FTGate5 users onwards. FTGateOffice and Pro users should continue to upgrade as normal. Obviously, when FTGateOffice/Pro users upgrade to the latest version of FTGate, they will receive a year's UPSP.

Will renewing the UPSP promptly save me money ?

Yes. As the next major version of FTGate planned for release every eighteen months or so, we strongly recommend that all users maintain the Upgrade Protection and Support Plan. This will save you a great deal on the normal upgrade price in the future, plus it will ensure that you continue to receive technical support.

What is the Cost of the UPSP ?

The price is only one third (33%) of the current Retail Recommended Price (RRP) of the FTGate5 license as long as your current Upgrade Protection and Support Plan has not expired.

Do I have to register or activate anything after I order ?

There are no certificates of authenticity for the UPSP, and there are no licence keys or activation procedures necessary. The whole process is automatically updated on the members web site, so after your order has been processed, there is nothing for you to do.

How can I tell how long I have left before I need to renew ?

You can easily see how long you have remaining of the UPSP by looking at your registration page within FTGate5, or by logging into the members web site at https://members.ftgate.com