Telephone support
If you need emergency telephone support, please email support@ftgate.com with details of your problem, or fax us (see below). We will then telephone you back as soon as possible. This service is only available during UK office hours 9 am-5 pm Monday to Thursday, and 9 am- 3 pm Friday.
Please note that we will only provide telephone support for the latest version of FTGate, and that your Upgrade protection and support plan must be up to date
We regret that we do not give out our telephone number as a rule because of the conflicting time zones between countries, and because we operate a modern teleworking system for our support staff. Our specialist support technicians qualified to deal with your particular problem may be off site at the time you need to speak to them. It is therefore more efficient if we call you back.
Please also note that the majority of support problems we receive are answered in the online help, users guide, or forums, so please check there before you ask for emergency phone support, as it will save you time and money!
Remember that it is easier to use email support at support@ftgate.com and email and forum support is free!
Requesting phone support
If you need telephone support, please fax us on +44 1366 500560 with the following details:
- Your contact name plus your company name and address
- The version number of FTGate that you are using
- Your registration licence key
- Your telephone and fax number (including international dialling codes),
- plus your email address
- Your credit card number plus expiry date, CV2 number and the name of the credit card holder
- Brief details of your problem.
- A member of our support team will then phone you back and assist you as soon as possible.
Telephone Support Charges
| ZONE | Cost* |
| UK | £ 22.50 |
| USA & CANADA, EC, EUROPE & IRELAND, AUSTRALIA, NEW ZEALAND |
£ 40.00 |
| SOUTH EAST ASIA, SOUTH AMERICA, AFRICA, MIDDLE EAST, Rest of world |
£ 50.00 |