Issue Tracking

"Those who cannot learn from history are doomed to repeat it."
- George Santayana

The message tracking facilities in FTGate4 allows staff to trace the evolution of a series of communications which offers many benefits, including:

• Group mailbox tracking: Tracking messages allow organisations which offer a front-line sales or support team, a mechanism for tracking individual issues and assigning those issues to an individual staff member.
  Benefits: Excellent QA control over issue handling. Enhances an organisation's internal controls. Coherent customer-staff member communication. Complete audit history (via the archive system) for all communications regarding an issue.