Instant Messaging

Instant communcation is the key to fast responses. FTGate's instant messaging benefits includes:

• Group Conversations: Instant messaging allows users to quickly pass information between individuals and groups. This often leads to faster issue resolution than by email or telephone.
  Benefits: Contact an individual by the most direct means available and allow rapid solution to problems.
   
• Online meetings: Allow a team of individuals to take part in an online meeting.
  Benefits: Staff collaboration can occur even in widely differing locations at short notice without requiring difficult telecoms arrangements or travel plans.
   
• Quick chat: Allows ad hoc communication between staff members increasing the shared pool of knowledge.
  Benefits: Individuals can query the most appropriate staff member for information in a rapid manner without having to locate their office or telephone details. Information can be passed quickly and efficiently through Instant Messaging.